UDELIVER LTD is the data controller responsible for your personal data. Company number: 16146442. Registered address: UDELIVER Ltd 82a, James Carter Road, Mildenhall, United Kingdom, IP28 7DE. Email: dpo@udeliver.co

We collect personal information from contractors including name, address, date of birth, licence details, bank details, ID and photo. We also collect operational data such as job details, schedules and delivery records. For customers, we may collect name, email, phone number, collection and delivery addresses, delivery instructions and booking details.

We use your information to provide and manage our delivery services.

We process your personal data where necessary to provide our services, manage our operations, and meet our legal obligations.

We may share your information with trusted service providers that support our operations, including Wix, LionWheel, Connecteam and Zapier. These providers only process data where necessary. We may also share limited data with drivers or logistics partners where required. Data may also be shared for disputes, incidents, fraud prevention, or legal and regulatory requests.

Some of our service providers may process data outside the United Kingdom. Where this happens, appropriate safeguards are in place.

Contractor data is retained while active and for up to 6 months after leaving. Customer data is retained as necessary to provide services and for a limited period for support, disputes or legal requirements. Payment records are retained as required by law.

You have the right to access, correct or delete your data, restrict or object to processing, and file a complaint with the ICO. Contact dpo@udeliver.co to exercise your rights.

We use secure systems, restricted access and password protection to protect your data.

We may update this policy from time to time. The latest version will be available on our website.

For any questions or data requests, contact dpo@udeliver.co.